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The Amazon Kindle team is seeking an innovative, results-oriented, customer-centric leader to help manage our content business. This Senior Manager will help define and drive the marketing and merchandising roadmap for Kindle content globally, help improve the customer experience, and help to grow our Kindle content business overall.
Some of the key job functions of the Senior Manager are:
Hire and manage a team of customer-obsessed superstars to focus on:
Business Intelligence: Help us understand more about our customers and leverage this knowledge to help drive improvements to the customer experience
Customer Experience: Measure and analyze existing customer feedback for opportunities to innovate and improve our current policies and customer interactions
Merchandising: Measure, analyze and recommend improvements to current content merchandising strategy and tactics
Marketing – Develop on and offsite marketing strategy and tactics including measuring, reporting and optimizing key traffic channels
Job Qualifications
- The candidate will have succeeded in delivering products/services in a high growth environment and will have thrived in ambiguity and shifting priorities.
- He or she is a strong leader who can prioritize well, communicate clearly and compellingly and effectively influence across cross functional teams.
-The Amazon Kindle business requires innovative thinking balanced with a strong customer and quality focus. This senior manager will have a strong track record of achieving that balance.
-Proven track record of hiring and managing a strong team
- BA/BS required. MBA preferred.
Required Skills
- Demonstrated ability to translate customer needs into business and product requirements
- Strong verbal and written communication skills across all levels of the organization
- Strengths in problem solving, issue-resolution skills, ability to work in an extremely deadline-driven work environment, attention to detail, and ability to multitask are essential.
- Proven ability to make smart trade-offs on time-to-market versus features and to respond to competitive threats/opportunities.
- Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; strong bias for action
- Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Program Management and Senior Leadership
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and feature concepts.
- Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical employees
- Demonstrated ability to hire, manage and develop a great team
- Street smarts and willingness to roll up your sleeves and do what's necessary
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