Our Product Development Team is looking for a PRODUCT MANAGER, Hero Handsets.
The overall market for mobile handsets is expected to experience rapid growth over the next several years as consumers continue to use mobile devices for an increasing portion of their communication needs. Much of this growth will be driven by the ongoing introduction of outstanding devices that allow for a deeper, richer mobile experience on an ever-broadening set of platforms and services. These devices expand customers’ imaginations through outstanding experiences, and receive the highest levels of organizational support, including product development resources, marketing campaigns, sales priority and partner focus. At T-Mobile, we call these devices our Hero Handsets.
As PRODUCT MANAGER, Hero Devices, you will be a member of a high performing team built to source and deliver an outstanding handset roadmap. Within this team, you will have product management ownership over a select set of handsets; first working closely with internal partners to assemble and communicate business needs, then with OEM and platform partners in the realization of those needs, and finally with a diverse set of both internal and external stakeholders to bring your handsets to market.
A deep passion for customer-driven innovation is a necessity for the role, as you will be a relentless advocate for the creation of innovative user experiences that delight consumers. You will work closely with other product development leads to direct and manage our hardware and software partners, design team and targeted partners. You will also partner cross-functionally with key stakeholders including marketing, business development, content services, customer care, sales and business operations.
The successful candidate is a driven PRODUCT MANAGER with a relentless advocacy for the customer. S/he will have a passion for and experience with new consumer-focused product development, enjoy big challenges and can effectively communicate a vision for a revolutionary new mobile experience. S/he should also be a proven team-player who will be able to build and sustain support for this initiative across a number of different groups within T-Mobile.
Primary Duties and Responsibilities
- Contribute to T-Mobile’s product strategy to increase hero device market share and customer satisfaction
- Drive device selection and sourcing that services key marketing window and segment objectives
- Identify and build productive relationships with target OEM and platform partners
- Drive customer-focused innovation and support front line employee objectives by using T-Mobile resources in Segment Marketing, Consumer Insights, the Creation Center, Sales and Care to understand current and future customer needs and use cases
- Team with product development partners to effectively manage stakeholder interests while always keeping customer experience a top priority
- Work with marketing and others in product development to create clear, compelling user requirements
- Enhance and evolve T-Mobile’s hero device value proposition through inspirational leadership that drives creative execution of high value solutions for targeted customer segments
Education and Experience
- Minimum 5-8 years in product management
- Demonstrated success in using customer-focused research to drive product innovation and satisfaction
- Ability to partner effectively internally in order to create wins for both the company and the customer
- Experience with community, social networking, consumer electronics or brands that drove frothing, loyal customers
- Previous consumer technology experience preferred
- Demonstrated ability to create and leverage customer use cases in design process
- Proven track record of delivering against business objectives
- Excellent communication skills required – written, verbal – and strong user of MS Office – able to create own PPTs, and lead creation of product definition documents and business cases
- MBA or equivalent experience required
- Product marketing experience desirable
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